Hot Topic Workshops Title Image. Smiling professional woman saying, "I want information that I can apply." "What can I do to support my team?" "How do my strengths make a difference?"

HOT TOPIC WORKSHOP SERIES

The Hot Topic Workshop Series provides relevant, actionable information to help attendees increase personal, interpersonal, and organizational excellence. Topics are easily customized to the attendees, and organizations are welcome to request topics that may not be on the list. Dr. Groff welcomes the opportunity to present this interactive series via videoconferencing or in-person for organizations in Arizona.

PERSONAL EXCELLENCE

INTERPERSONAL EXCELLENCE

ORGANIZATIONAL EXCELLENCE

PERSONAL EXCELLENCE

Confidence

It’s normal to struggle with confidence, regardless of leadership role or status. This topic is the most common request among high achievers.

Take-Aways: 

  1. Learn about confidence saboteurs
  2. Reframe thought processes and expectations to increase confidence
  3. Learn how to leverage confidence struggles

Resentment - The Silent Killer of Relationships

Ever feel like your effort is unappreciated or not reciprocated? Resentment is like a silent drip under the sink that eventually turns into black mold. We preserve positive relationships when we reduce resentment and proactively take steps to keep it from occurring in the first place.

Take-Aways: 

  1. Learn the mechanisms that create resentment
  2. Learn how to adjust giving ratios to prevent resentment from occurring

Stress, Burn-out, and Resilience (2-part workshop)

Part 1: How to Prevent and Manage Stress

Preventing and managing stress is one of the top search engine hits to Dr. Tricia and Relational Genius websites, the most common issue cited by leaders, and a ubiquitous concern of all people who carry responsibility and pursue excellence. It’s a huge topic that can feel impossible to cover succinctly, yet even small tactics and reminders can help give people the oxygen to navigate life demands.

Take-Aways:

  1. Learn how to reduce preventable sources of stress. (e.g. over-commitment, internal expectations)
  2. Learn how to cope with stress from situations outside of our control. (illness of family members, business competitors)
Part 2: How to Prevent Burn-out

It’s fairly common for people to be burned out before they realize there is a problem. When we learn about our energy buffers, we can get ahead of the burn-out.

Take-Aways: 

  1. Learn the concept of buffer and the signs of how to assess their own.
  2. Identify their personal energy fuels and drains.
  3. Learn small tweaks to gain space within fast-paced, high-demand workdays.

Removing Ceilings from Success (Focused on High Achievers)

All of us have times when we can be our own worst enemy. Interestingly, it is often the shadow side of our strengths that create the problems. When we understand where we unwittingly sabotage ourselves, we can fix the problem and leverage our strengths more successfully.

Take-Aways:

  1. Identify personality quirks that create barriers to success.
  2. Understand where strengths become weaknesses.
  3. Identify specific tactics to mitigate the downside of strengths and optimize their upside.

INTERPERSONAL EXCELLENCE

How To Prevent Misunderstandings and Earn Trust (2-part workshop)

Part 1 Topic: Tell People Who You Are

Who are you and how do people perceive you? Many workplace misunderstandings begin because we leave it up to others to try to figure out who we are. We often assume that other people will correctly identify our leadership styles, our stress points, our personality, and our preferred communication. Those multi-layered assumptions create openings for hurt feelings and conflict.

Take-Aways: 

  1. Identify the key elements of their personal interactive template that affects other people
  2. Learn how to tell people what to expect from them in a way that feels professional and safe for both parties.
Part 2 Topic: How to Use Paraphrase and Verbal Empathy to Make People Feel Understood

Want a faster way to align with others? From hostage situations to sales, the art of ensuring that people feel heard facilitates success. The techniques are surprisingly straightforward and easy to implement into daily interactions.

Take-Aways: 

  1. Learn how to use paraphrasing techniques to ensure accurate communication.
  2. Learn how to use verbal empathy in a non-awkward way to deepen trust.

Assertiveness: How To Say No without Alienating People

Many of us struggle with knowing how to set boundaries without sounding mean. Sometimes we are worried about offending someone, and sometimes we struggle with the actual words. Maybe we’ve tried to set boundaries but people run right over them. 

Take-Aways: 

  1. Identify the internal dialogue you have about being assertive and how to combat it. personal scripts about assertiveness.
  2. Learn specific elements of successful scripts and some one liners that apply across situations.
  3. Identify types of difficult people who need unique scripts and response sets.

How to Give Fantastic Feedback

Is it the sandwich approach? What do I do if I’ve already had two discussions and nothing has changed? A dominant, under-reported reason for low employee morale is the lack of specific, actional feedback. Conversely, leaders often express discomfort about giving both positive and negative feedback.

Take-Aways: 

  1. Give the type of feedback that strengthens performance and relationships.
  2. Build trust foundations to optimize feedback loops.
  3. Cope with the emotional discomfort of giving feedback
  4. Pick the feedback process that works for your personality and work context.

How to Get Employees to Talk

Team members will share ideas and opinions when they feel:

  1. safe
  2. that their opinion matters.

If we don’t intentionally create atmospheres that reward engagement, we lose valuable insight from people who want to do a great job and see the organization thrive.

Take-Aways: 

  1. Learn how to foster participation in group settings
  2. Follow-up conversations and activities that reinforce engagement

ORGANIZATIONAL EXCELLENCE

How to Maintain Employee Morale in Times of Transition

Changes create uncertainty. Uncertainty creates anxiety. Anxiety results in a lot of problems. Many leaders try to address the problem, by trying to cheerleading people into the belief that change is good. It doesn’t work.

Take-Aways: 

  1. Learn how to respond to the emotions surrounding change.
  2. Learn what to say and what not to say.
  3. Learn ways to cope with their own stress about transitions as they lead others through the process.

How to Protect Your Organization from Difficult People

Many people with detrimental personalities can ace an interview. Sometimes you don’t see the red flags until several months in, and then you wonder if you are imagining them. Left unchecked, toxic people will create an exodus of your best employees.

Take-Aways: 

  1. Learn common flags of Difficult People.
  2. Learn how to know if a Difficult Person can change.
  3. Learn how to communicate with those who are affected by the difficult person.

How to Give Fantastic Feedback

Is it the sandwich approach? What do I do if I’ve already had two discussions and nothing has changed? A dominant, under-reported reason for low employee morale is the lack of specific, actional feedback. Conversely, leaders often express discomfort about giving both positive and negative feedback.

Take-Aways: 

  1. Give the type of feedback that strengthens performance and relationships.
  2. Build trust foundations to optimize feedback loops.
  3. Cope with the emotional discomfort of giving feedback
  4. Pick the feedback process that works for your personality and work context.

How to Get Employees to Talk

Team members will share ideas and opinions when they feel:

  1. safe
  2. that their opinion matters.

If we don’t intentionally create atmospheres that reward engagement, we lose valuable insight from people who want to do a great job and see the organization thrive.

Take-Aways: 

  1. Learn how to foster participation in group settings
  2. Follow-up conversations and activities that reinforce engagement